64 • Warranty Claims Reduction
Talk with the trainees to nd out if they have the educational background
to comprehend the technical knowledge to be presented. Also, take the
time to determine if the knowledge level is suitable for the trainees.
Remedial or prerequisite training may be necessary for some employees.
e pace of the training is also important and should be determined by
the backgrounds of the trainees. Remember that the pace of the training
must be determined by the abilities of the trainees and not by the amount
of allocated training time.
Firsthand and secondhand training are common in industry, especially
where on- the- job training is the norm. As an example, when the expert or
designated trainer trains certain employees, t ...