June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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Developing Corrective
and Preventive Actions
Corrective and preventive actions are important parts of quality and reli-
ability improvement. erefore, they are important activities for reducing
warranty claims. Corrective actions are usually developed and implemented
in response to nonconformances that occur during the manufacturing pro-
cess. For warranty claims reduction they are developed and implemented in
response to customer complaints and to defects found during customer ser-
vice rework and repair activities. Data collection and analysis of the defects
found during the servicing of warranty claims tell you what problems need
to be corrected ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.