
xi
List of Tables
Table2.1 List of Warranty Cost Items .......................................................15
Table6.1 Process Improvement Methods ................................................ 42
Table7.1 Strategies for Optimizing the Warranty Service
Department .......................................................................................................50
Table9.1 Choosing a Sampling Plan .........................................................75
Form B.1 Data Collection .........................................................................151
Form B.2 GR&R Calculation .................................................................... ...