June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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54 • Warranty Claims Reduction
nding the right part. Do not store similar- looking parts adjacent to each
other, as this invites part mixing and increases the risk of installing the
wrong part. Maximizing replacement parts availability will help improve
warranty work productivity, which reduces warranty costs.
DIAGNOSTIC AND REPAIR EQUIPMENT CALIBRATION
Maintaining proper calibration of your equipment is another way to
improve your warranty processing. Calibration, also called measurement
bias or gauge bias, is the dierence between the measurement value indi-
cated by the measurement device and the actual value of the characteristic
being mea ...
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