June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
120 • Warranty Claims Reduction
without it becoming a six sigma project report. It too is a sequential pro-
cedure requiring the previous step to be completed before moving on to
the next step. e advantages of 8-D and DMAIC are that they help you to
really address the problem and its causes rather than just paying lip ser-
vice to corrective action requests. ey facilitate the development of real
and eective corrective actions.
e other advantage is the completeness of the corrective action reports.
A good corrective action report serves as a record of not only how the root
causes were determined and eliminated, but also what was done to co
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