Warranty Claims Reduction

32 • Warranty Claims Reduction

improper unpacking or installation may cause damage or premature fail-

ure. Such damage or functional failures could be a symptom of simple

ignorance. e customer simply did not know how to properly unpack, or

install, or even use or maintain the product. Such claims are oen denied

when there is sucient evidence that the damage or failure is customer

responsibility. But even denying the claim costs you shipping, diagnostic

inspection and testing, and any other processing you performed until the

customer responsibility was determined. erefore, you can reduce war-

ranty costs by reducing the frequency of these claims that are denied for

customer responsibility. is is done by customer training.

If how your prod ...