June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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Preface
Warranty claims can aect a company in several ways, such as caus-
ing reduced market share, lack of repeat customers, and the expenses
of warranty claims processing. While these are obvious eects, they are
nevertheless burdensome. e reduction of warranty claims processing
and its associated costs is an eort worth investigating and is oen worth
pursuing. is is because money spent satisfying warranty claims reduces
prot. Many companies are needlessly reducing their own prots by not
reducing warranty expenses, or not reducing them as much as they could.
A detailed analysis of the true cost of warranty claims processing can tell ...
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