June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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Feedback to Engineering
No engineering department should be isolated from the customer or
warranty service group. Good communication between engineering and
customer service is a must if anything is going to be improved. e engi-
neering department in relation to warranty claims has the following roles:
• Design products that satisfy the customer’s functional, quality, and
reliability needs.
• Provide technical support to other departments.
• Provide technical support to customers.
• Respond to warranty problems that are design related with informa-
tion and possible design improvements.
ese roles are not necessarily done only by product design ...
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