June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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72 • Warranty Claims Reduction
Using your warranty operations to feed detailed, timely information to
the quality improvement task is critical. Without complete and correct
information, true quality improvement and the warranty reduction it can
achieve will not be fully realized. Quality improvement has great poten-
tial for achieving long- term and permanent savings in warranty costs.
Successful quality initiatives also make improvements that involve reduc-
ing problems coming o the manufacturing line before product ever leaves
the factory oor, and that means fewer defects reaching the customer.
Since warranty operations involve product only aer it has le the fac-
tory and is in the hands of the customer, the quality information obtained ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.