June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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Principles of the Modern Approach
e modern approach to warranty cost reduction consists of four prin-
ciples. e rst principle is to save money by optimizing the productivity
of your warranty claims processing area and the claims processing sys-
tem. is obviously includes diagnosis, repair, or replacement, but it also
includes logistics, testing and inspection, and packaging. Some general
techniques for improving the productivity of all the activities involved in
processing warranty claims are as follows:
• Streamline your warranty service operations as much as you can.
• Do a kaizen improvement event on warranty service.
• Lay out the wa ...
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