Warranty Claims Reduction

Determining Causes for Developing Corrective Actions • 113

or no components and do not depend upon a variety of circumstances or

a chain of events.

e following are not root causes:

• Failure to follow established procedure or technique

• Violation of a specication

• Lack of training

• Absence of sucient documentation or specication

Failure to follow an established procedure or technique is not a root cause

because there is a reason why the procedure or technique was not fol-

lowed, and that reason must be addressed. e reason for not following

procedure or technique either is the root cause or may lead you down a

path to determine the root cause.

Violation of a specication is not a root cause because it is an indication

of other issues, l ...