Warranty Claims Reduction

Reducing Warranty Claims by Quality Improvement • 77

Start by making sure your supplier understands the applicable require-

ments and is actually capable of meeting them. en see how the supplier

actually controls its own processes to assure you get the quality you need.

is requires not only sucient testing and inspection, but also good

gauge R&R, employee competence, process control and monitoring, and

the ability to quickly respond to quality problems with root cause analysis

and implementing corrective actions.

If you purchase raw material and ask for material certication, what you

sometimes will get is a certication of what the typical material analysis

might show. In noncritical situations this may or may not suce, depend-

ing on t