6 • Warranty Claims Reduction
Which of these reasons is more prevalent depends on the industry,
product, and customer. All of these reasons can be improved to varying
degrees depending on the situation. Quality and reliability professionals
can apply their respective knowledge to implement improvements, but
they are by no means the only departments that can make a signicant
impact. Other departments can and should be involved as well.
If a manufacturer can predict performance, then it can also prevent
poor performance from occurring in the rst place. Unfortunately, manu-
facturers needlessly suer from failed new product launches, high internal
scrap, and premature failures in the marketplace because they are not tak-
ing the necessary steps ...