June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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7
Improving the Service
Department Itself
Reducing the costs of warranties also involves optimizing the service
department itself—not merely improving its productivity, but optimizing
all aspects of the department. Begin by optimizing the ow of both mate-
rials and information. is requires that all processes are coordinated
across all service locations with sucient numbers of parts and multiple
levels in the supply chain.
A well- run warranty claims system and work area also requires atten-
tion to such things as equipment, parts and material availability, and
quality processes like inspection and testing. ese should not be merely
adequate, ...
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