
42 • Warranty Claims Reduction
familiar with true kaizen methodology. Sometimes a kaizen consultant
or training seminar is well worth the time and cost. Proper training in
lean manufacturing and kaizen leadership is an investment that can reap
benets for years aerwards.
Do not, however, make the mistake of thinking these are your only,
or even your nal, solutions. Warranty cost reduction is a multifaceted
activity. All the various methods and approaches are really just tools to
reduce warranty costs. But there are many tools in the improvement tool-
box. Select the ones that best enable you to do the job. Regardless of how
you improve the p ...