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List of Figures
Figure 2.1 Example of a warranty chain. ..................................................14
Figure 3.1 Examples of Pareto charts. ....................................................... 19
Figure 8.1 Training record form. ...............................................................65
Figure 12.1 Interpreting histograms. ......................................................109
Figure 13.1 Problem description worksheet. ......................................... 122
Figure 13.2 8-D checklist. .........................................................................125
Figure 13.3 8-D corrective action report form. .................................... ...