April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,







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5Be a Good Listener
One Father’s Day, the minister of my church gave a sermon praising her father for helping to lift her out of a dreary situation. A seminary had offered her a full scholarship. But she visited the campus and found it lifeless. On the other hand, her first choice for school was a prestigious school with a bustling campus where students engaged in spirited debates. To go there, she would have to pay for her education with student loans. Because she didn’t want to face a pile of debt after graduation, she felt she had no choice but to accept the offer from the less appealing school.
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