April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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150Assemble an Emotional First-Aid Kit
When you work with difficult people, going to work can seem like the equivalent of going to war. So make sure you always pack an emotional first-aid kit. That kit would offer a ready array of strategies for picking your way through an office battlefield.
Though you may have considered a number of items separately, now is the time to pull them all together like a grand buffet. During really tense times, imagine yourself loading the kit into your brief case or bag as you prepare to leave for work.
Your kit’s basics should include information on the following: Office safe havens where you can go to reflect after an intense encounter, allies to turn to for advice and support, and strategies to help you remain ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.