April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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27Acknowledge Employees for Defusing Tense Situations
You may have some people on your staff who excel in the role of peacemaker. When you hear of their heroic feats, praise them. They make your job of dealing with problem employees easier.
Oil magnate John D. Rockefeller knew the value of employees with extraordinary people skills:
“The ability to deal with people is as purchasable a commodity as sugar or coffee is, and I’ll pay more for that ability than for any other under the sun.”
If the natural mediators in your office break up a confrontation between warring colleagues or if they themselves exercise restraint when a colleague hurls insults at them, praise the peacemaker for displaying exemplary behavior. Say something such as, “I heard ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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