April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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104Recovering From a Fall
Cindy, an administrative assistant, suffered constant stress because of a nagging coworker. The hypercritical colleague was a perfectionist who constantly complained about Cindy. The last straw broke when the woman complained about having to cover the phones after Cindy left for an afternoon doctor’s appointment.
When Cindy returned two hours later, the woman asked Cindy about what she considered a long absence. Feeling overwhelmed. Cindy burst and spewed obscenities at the woman. Other coworkers looked on in disbelief. Her foe remained calm. Cindy was the one the boss reprimanded. Not her foe.
Rightly or wrongly, you have to do damage control after a foe causes you to lose it. Don’t justify the meltdown. Instead, apologize ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.