April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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144Demand Reciprocity
Some coworkers live according to a reverse beatitude: “It is better to receive than to give.” They expect others to accommodate them but doing the reverse seldom occurs to them.
Rafael worked for a communications company that received business books for review. A colleague who collected books for his local library often stopped by Rafael’s department to check the remainder table for extras. Rafael even held back some copies for the guy. He gleefully accepted them.
One day when Rafael was up against a deadline, he desperately needed the telephone number of a well-known researcher. He learned that the book collector would most likely have it. Rafael called him. The book collector said he too busy to look up the number. It ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.