April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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66Why an Apology Matters
“Round up the usual suspects.” That line from the beloved movie Casablanca is sometimes the strategy managers rely on to deal with difficult employees. It’s easy to assume they are always at fault when something goes wrong because they are often at fault. Sometimes you will err, though, and when you do, apologize.
In The 7 Habits of Highly Effective People, management guru Stephen Covey labels such mistakes as “withdrawals from the Emotional Bank Account.” They can often be reversed with a simple apology.
“When we make withdrawals from the Emotional Bank Account, we need to apologize and we need to do it sincerely,” ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.