April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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115Restoring Trust
At some point, your longtime adversary may apologize and want to reestablish a friendship. You should accept the apology. But don’t confuse an apology with trust. Trust takes time to regrow.
“Trusting others means relying on others’ honesty and commitment to keep their promises to you,” writes author Cynthia Wall in The Courage to Trust: A guide to building deep and lasting relationships.
An apology can’t manufacture a new foundation for trust. But time and effort can.
Keep the lines of communication open to rebuild trust.
Until then, keep your guard up and lower it only when you are sure your opponent’s efforts are sincere and worthy of your trust.
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