April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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47Don’t Undercut Your Managers
When Josh agreed to take over a temporary supervisory position, the department head told him to lean on a star salesman to submit his expense reports on time. The salesman was notoriously late, and the finance office would complain to the department head. The same week Josh got his marching orders, he called the salesman and urged him to make every effort to comply. The day before the expenses were due he phoned him again and reminded him of the deadline. The salesman hung up the phone in a huff and complained to the boss that Josh was too pushy. The boss told Josh to ease up. Josh gave up.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.