April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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10Try Humor
Too bad doctors don’t prescribe a daily dose of laughter for working people—more of us might have that nice day everyone wishes for us.
“Studies prove that most encounters will run more smoothly, last longer, have more positive outcomes, and dramatically improve relationships when you make a point of regularly smiling and laughing to the point where it become a habit,” authors Allan and Barbara Pease write in The Definitive Book of Body Language.
Apply judicious amounts of humor to your conversations. If you’re having a tense conversation with an employee, humor will break the tension. Humor is also a great conversation starter when you’re at a loss about how to begin a difficult discussion.
It carries a serious warning, though. You ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.