151 Quick Ideas to Deal With Difficult People

42Mine the Exit Interviews

Exit interviews provide an excellent opportunity for identifying and dealing with difficult employees. In general, many companies consider information from exit interviews important. Seventy-six percent of the executives surveyed in a recent poll by the staffing company OfficeTeam said they acted on information gathered during exist interviews.

Assignment

“Mine the Exits.” Write this on a card and refer to it each time an employee gives notice.

Departing employees, particularly those who have lined up a job elsewhere, will most likely be honest about their difficult coworkers and how you handled them. Try to find out what you could have done to make their working life more pleasant. The person may be hostile if she ...