April 2007
Intermediate to advanced
192 pages
3h 8m
English
Content preview from 151 Quick Ideas to Deal With Difficult PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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90When a Colleague Refuses to Cooperate
Seated at her desk, Kayla was speaking to a client by phone but was unable to hear. Kayla’s cubical neighbors, who were having a lively discussion, drowned her client’s voice out. She wanted to ask them to lower their voices, but she hesitated. One of the women was known for her temper. Finally, though, Kayla grew tired of asking her client to repeat himself. So she turned to the women and politely asked them to keep the noise down. The short-fused coworker snapped back, “Well you didn’t lower your voice when I was talking on the phone the other day.”
Kayla, determined to keep things civil and get back to the client, said firmly, “You should have said something. I apologize for that. But for now I need ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.