
92 THE SIX LAWS OF ABSOLUTE HONESTY
was enough good news there to relieve our anxiety about getting our
book published, but she didn’t patronize us with unneeded accolades.
Not that there is anything wrong with praise and positive feed-
back. Quite the opposite. Experience has shown us that, when giving
criticism,thedirectapproachisthebestaslongasit’sgiveninan
environment where positive feedback is abundant. And we do mean
abundant. A study by the Gallup Organization
2
found that, when
employees get positive feedback about their performance at least
once per week, they are likely to be more productive, serve customers
better, produce higher profits for ...