
CHAPTER 10
䉱
Key Points to Help Your
Implementation Efforts
LEARNING THEORISTS TELL US THAT LEARNING IS A FOUR-STAGE
process:
1. Awareness. You read about it, hear about it, watch it, or experi-
ence it.
2. Awkwardness. You try it and find it is difficult and awkward
because you haven’t done it before.
3. Skill. You can do it, but you’ve got to think consciously about
it when you do it.
4. Habit. You’ve done it so often that neural pathways have been
established so you can do it and do it well without thinking
about it.
If you’ve ever learned to ski, you probably followed this
model. On the first day, the instructor showed you how to snow
plow, to turn, to