
CHAPTER 9
䉱
Building an Ethical
Infrastructure
Law is order, and good law is good order.
— A
RISTOTLE
(384–322
B.C.
)
1
IN HIS LANDMARK BOOK, LEADING CHANGE,HARVARDPROFESSOR
John Kotter tells us that one of the main reasons organizational
change fails is that the change is not anchored firmly to the corpo-
rate culture. He says that ‘‘change sticks only when it becomes
‘the way we do things around here.’’’
2
We believe that creating an
infrastructure that makes ethical business practice an integral part
of your organization’s processes helps to create this anchor.
It clarifies for everyone what your standards are. We’re not big
fans of massive bureaucracy and