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Absolute Honesty
book

Absolute Honesty

by Larry Johnson, Bob Phillips
June 2003
Beginner content levelBeginner
288 pages
8h 15m
English
AMACOM
Content preview from Absolute Honesty
228 THE SIX LAWS OF ABSOLUTE HONESTY
Are the salespeople keeping their word when they promise to
deliver what they say they will deliver?
Does the up-selling policy respect the rights of customers to
truly benefit from the extra price they will pay? Are the sales-
people respecting the customer’s right to make informed
choices, or are they simply slamming the customer in the deal
to make a buck?
Does offering the customer the chance to buy a front-end
alignment or a brake job cause the customer harm?
Will the salespeople break any laws by exhibiting enthusiasm
and attempting to up-sell the product or service?
Asking these questions—and others
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Publisher Resources

ISBN: 9780814427248