Skip to Main Content
Absolute Honesty
book

Absolute Honesty

by Larry Johnson, Bob Phillips
June 2003
Beginner content levelBeginner
288 pages
8h 15m
English
AMACOM
Content preview from Absolute Honesty
107LAW #2: TACKLE THE PROBLEM
for the change. She felt the customer goodwill it would create would
offset the costs. Brendan, the head of production, protested, com-
plaining that the time and cost of making the changes would fall on
his department. He also pointed out that this customer, like so many
in their customer base, was a small operator. After hashing it out,
they reached a compromise: Yolanda agreed to give up a portion of
the commission on the sale to offset costs, while the company’s presi-
dent authorized a reduction in product margins for that customer’s
order. On the surface, they seemed to have arrived at a win/win solu-
tion, with Y
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Art of Compassionate Business

The Art of Compassionate Business

Bruno R. Cignacco
Curt Verschoor on Ethics

Curt Verschoor on Ethics

Belverd E. Needles Jr., Curtis C. Verschoor

Publisher Resources

ISBN: 9780814427248