In This Chapter
- Understand why counterproductive behaviors exist and continue in organizations
- Recognize how people avoid change
- Learn some key features of successful change programs
Human beings as a species are not really programmed to thrive in organizations. In fact, it would be accurate to say that we are skillfully incompetent and skillfully unaware of the counterproductive consequences of the behaviors we exhibit in our interactions with co-workers, managers, and leaders. If that were not enough, behavioral systems we have created reinforce counterproductive behavior. Is it any wonder ...