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ASTD Hand Book for Workplace Learning Professionals by Elaine Biech

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aChapter 36 Leading Complex Change
Patricia A. McLagan

In This Chapter

  • Understand how the differences among transactional, transitional, and transformational change affect change initiatives
  • Learn the four major responsibilities of change leaders
  • Learn how to select appropriate change models and methods for effective change

Change guidance for organizations is a somewhat new discipline. It emerged as a recognized field of study in the 1980s, as a follow-up to the new emphasis on strategic planning. In most employee and management surveys, the concern for managing change trumps strategic planning as a key concern. Fortunately, models and tools ...

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