ASTD Hand Book for Workplace Learning Professionals

Chapter 36 Leading Complex Change

Patricia A. McLagan

In This Chapter

• Understand how the differences among transactional, transitional, and transformational change affect change initiatives
• Learn the four major responsibilities of change leaders
• Learn how to select appropriate change models and methods for effective change

Change guidance for organizations is a somewhat new discipline. It emerged as a recognized field of study in the 1980s, as a follow-up to the new emphasis on strategic planning. In most employee and management surveys, the concern for managing change trumps strategic planning as a key concern. Fortunately, models and tools ...