April 2013
Beginner
240 pages
5h 17m
English
“I’m convinced that the world changes, conversation by conversation.”
—DANIEL PINK, author
Imagine this scenario. You’re in a conversation, sitting across from another party—maybe one person, a couple, or a business team—with a wide desk or kitchen table between you. The surface between you is covered with documents, a computer, a telephone, and stacks of paperwork. Your prospective buyer is avoiding direct eye contact, afraid that you’re there to sell them something or tell them something they have to do.
Now imagine a different scenario. You enter a conference room, office, or living room and your buyer smiles at you and greets you with a warm handshake. They ...
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