April 2012
Intermediate to advanced
126 pages
1h 45m
French
Content preview from Le management en questions
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La relation au cœur de l’erreur
C’était en 2009. Plusieurs centaines de voyageurs ferroviaires ont passé une nuit entière coincés dans le tunnel sous la Manche quelques jours avant Noël. Très vite, une explication technique a été donnée sur l’origine de la panne. En revanche, on est toujours en attente de comprendre pourquoi les voyageurs ont été littéralement abandonnés toute une nuit à leur sort sans informations ni support logistique de base comme leur fournir de l’eau. Sur ce plan, les explications des protagonistes peuvent se résumer à la formule : « C’est pas moi, c’est les autres. » Cela rappelle étonnamment des situations quotidiennes de la vie de l’entreprise où la première réaction face à l’erreur consiste à se dédouaner sur les autres ...
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