Today, business organizations across the world are struggling to compete not only for growth but
mere survival. The factors responsible for this are the liberalized economies of countries across the
world, globalization of businesses and recessionary trends in the markets. Moreover, the customer has
become more demanding and is looking more for value-added services from prospective suppliers,
as he wants value for the money he is spending. In such a situation, business organizations across the
world, after reviewing their business processes, are increasingly realizing that cost ...
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