December 2012
Intermediate to advanced
561 pages
22h 33m
English
Content preview from Logistics Management ,3rd Edition by Pearson
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302 • Logistics Management
For logistical performance measurement and control, Kodak has evolved a unique system of
“defects per unit” (DPU). They have divided logistics performance measures on the quality param-
eters in various logistical activities as shown in Table 18.2.
Table 18.2 Defects per unit
Parameter
Measure benchmarked
(per 1000)
Defective invoices 15
Wrong dispatches 10
Inventory of goods beyond expiry dates 1
Delivery defaults 15
18.4 LOGISTICS AUDIT
For enhancing the performance of the logistics system, it is necessary to take stock of the effi ciency
and effectiveness status of the various subsystems of the logistical chain. This ...
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