Legal experts and top-level management executives are involved in the preparation of docu-
ments. In many cases, those who were involved in negotiating an agreement are transferred or
leave the organization during the term of the agreement, leaving it to their replacements to inter-
pret the terms and conditions of the agreement in their own way. Thus, a wrong interpretation may
sometimes result in breaking the partnership. However, a precise and well-written agreement will
often encourage healthy relations between the outsourcer and the service provider. For a sample
agreement see the annexure to this chapter.
12.8 CRITICAL ...
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