December 2012
Intermediate to advanced
561 pages
22h 33m
English
Content preview from Logistics Management ,3rd Edition by Pearson
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112 • Logistics Management
have a correct picture of their investments in this category of inventory. Many times excess stock is
held to avoid rushing to the market for buying inventory in small quantities in an emergency.
Customer Service Considerations
Products like equipments, machinery or appliances require replacement of spare parts for trouble-
free and smooth operations. Suppliers maintain an inventory of these parts to extend after-sales
service to their valued clients. Availability of spare parts when required at the customer’s end is cru-
cial for customer satisfaction and may be used as a tool for competitive advantage. Maintaining a ...
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