
Logistics • 17
Use of IT tools for information identifi cation, access, storage, analysis, retrieval, and decision
support in logistics is helping business fi rms to enhance their competitiveness.
1.7 LOGISTICS FOR BUSINESS EXCELLENCE
Logistics is an information-based process of material movement from a supplier to the manufacturer
and to the customers. Hence, for business excellence, logistics operations need to be integrated on
the following two fronts:
1. Integration of logistics into the business
2. Integration of components of logistics
Any business process consists of a set of activities that include raw material procurement, conversion, ...