
Chapter 1: Performing with a Net: Becoming a Network-Centric Business
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The Business Value of Internet
Technologies
Achieving business value with technology is about more than producing a
quantifiable return on investment (ROI) for a piece of equipment. Technology-
enabled business value encompasses the ability to increase customer satisfaction,
stimulate revenue growth, increase profitability, improve workforce productivity,
reduce risks, and optimize assets. The extent to which each is weighted, and
ultimately achieved, varies from industry to industry and company to company.
Generally, productivity improvement is viewed as a vital attribute for near-term ...