
Chapter 6: Intranets, Extranets, and Virtual Private Networks (VPNs)
(129)
• Offers service level agreements (SLAs) that are a guarantee to ensure
network performance at agreed-upon levels, tiered by subscription price.
Key factors to be included in an SLA are network uptime, free/busy time
ratios, minimum connect speeds, and network latency (delay). It is also
important to read the fine print about how the service provider monitors
performance levels and how it issues credits if service falls below
contracted levels.
• Delivers QoS capabilities for running real-time, delay-sensitive
applications such as voice and video over VPNs.
Summary
Small-medium ...