
Power Up Your Small-Medium Business
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• Cross-selling of products increased as a result of better education using
the e-learning system. Those who completed training successfully sold
twice the number of products and services as those who did not.
• Training was conducted online at less cost than previous instructor-led
courses, which also required business travel expenses and time away
from the office.
• Platform officers and tellers experienced greater simplicity in dealing
with customers.
Relevant Chapters
• Chapter 3, “Local Area, Metropolitan Area, and Wide Area Networks”
• Chapter 4, “Network Foundation Technologies—Switching and Routing”