Contents
Overview
1. The Four Phases of Project Management 3
What’s involved in planning, build-up,
implementation, and closeout—and how
these processes overlap
2. The Cast of Characters 31
Who’s who in project management
Phase 1: PLANNING
3. A Written Charter 41
Your marching orders
4. Dealing with a Project’s “Fuzzy Front End” 47
You can’t eliminate uncertainty in the early
stages of a complex project—but you can
manage it.
BY LOREN GARY
5. Performing a Project Premortem 53
Learn from your project while it’s still alive
and well.
BY GARY KLEIN
H6081.indb viiH6081.indb vii 11/6/12 11:24 AM11/6/12 11:24 AM