Indeed, in some ways, the translation to mobile made the service
far more useful than its traditional web counterpart. When they’re in-
store, customers simply pull out their mobile phones and go to the
Sephora mobile site, where they select by product category, or simply
enter the product name or the twelve-digit UPC code they see on
packaging. Instantly, they can read product reviews from other cus-
tomers—and there are many—to get a feel for whether the product is
right for them.
You’d be surprised how many people can get supremely passionate
about, say, Philosophy brand’s Cinnamon Buns body wash. And yet a
quick look at the mobile site reveals 132 different reviews, featuring
comments ranging from “Kinda smelled like cardboard,” to “Smelled
so good ...