rental histories and their ratings of those films (ranked from one to
five stars) to offer up fairly accurate suggestions for movies they
might enjoy.
To date, we haven’t heard any jokes about any of these brands
thinking that someone is gay based on his or her movie purchases or
rentals, the way TiVo has notoriously mislabeled some subscribers (or
so they claim). But one too many art house films and who knows what
you’ll get pitched next.
Meanwhile, companies with names like ATG and 7 Billion People
are working to analyze such things as click speed and other behav-
ior to deliver even more customized experiences. For instance, an
online shopper who lingers over product reviews might be pre-
sented with links to pages with more product information.