December 2013
Beginner to intermediate
288 pages
6h 18m
English
Content preview from The Project Management Tool Kit, 3rd Edition
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TEAMWORK PROCESS
14
Conflict Resolution
| What: | Gaining team agreement following a difference of opinion. | |
| When: | Throughout a project. | |
| Results: | Ongoing cooperation and team cohesion. |
Understand Sources of Conflict
Whenever people work together, there is potential for conflict. Avoiding disagreements begins with minimizing causes. Table 14.1 illustrates typical problems and remedies:
Table 14.1. Typical problems and remedies.
| Causes of Conflict | Remedies |
| Overlapping responsibility |
|
| Differing cultures, viewpoints, perspectives, and backgrounds |
|
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