December 2013
Beginner to intermediate
288 pages
6h 18m
English
| What: | Using a systematic process to select one option among competing alternatives. | |
| When: | Throughout a project. | |
| Results: | Team buy-in for a decision that can be expected to deliver good results. |
Good decision-making begins with a clear, unambiguous statement of the question that must be answered. Avoid beginning to solve problems prematurely, before you understand the issues. Use cause-and-effect analysis to probe for the source of the problem, not just the symptoms. Decompose complex issues into a number of smaller, simpler ones.
Frame the question by defining the results expected from a decision. Define performance measures that signify successful resolution, ...
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