December 2013
Beginner to intermediate
288 pages
6h 18m
English
Content preview from The Project Management Tool Kit, 3rd Edition
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QUALITY PROCESS
69
Quality Planning (PMBOK® Guide 8.1)
| What: | Defining measurable standards for project results that matter to stakeholders and determining how to achieve them. | |
| When: | Project initiation and planning. | |
| Results: | Quantified project standards and objectives, supported by explicit plans. |
Quality management for projects borrows heavily from methodologies generally associated with production and manufacturing, including “Six Sigma” and Total Quality Management (TQM). The primary goal of project quality management is defining and delivering satisfactory project deliverables, so it is closely related to scope planning and management.
Determine Customer Requirements
Quality planning is essential to successful customer and ...
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